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Privacy Policy

Every lot leaves our lab with a third-party chromatography report attached — not a marketing claim, an actual data file. Built for researchers who read the certificate before they read the label.

Last Updated: July 3, 2026

At 1GraceLabs (“Company,” “we,” “our,” or “us”), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, create an account, purchase products, or otherwise interact with our services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. Company Information

1GraceLabs

If you have any questions regarding this Privacy Policy, please contact us using the information provided at the end of this document.

2. Information We Collect

We may collect several types of information depending on how you interact with our website.

Personal Information

Information you voluntarily provide may include:

  • Full name

  • Email address

  • Phone number

  • Billing and shipping addresses

  • Payment information (processed securely through trusted third-party payment providers)

  • Account login credentials

  • Any information submitted through contact forms, customer support requests, or other communications

Automatically Collected Information

When you browse our website, we may automatically collect information such as:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Pages viewed

  • Date and time of your visit

  • Referral sources

  • Website usage and analytics data

Information from Third-Party Services

If you choose to sign in or interact with our website through third-party platforms such as Google, Facebook, X (formerly Twitter), or LinkedIn, we may receive information associated with your account, including your name, email address, and other information you authorize those platforms to share.

3. Cookies and Similar Technologies

We use cookies and similar technologies to improve your browsing experience and enhance our services. These technologies help us:

  • Keep you signed in

  • Remember your preferences

  • Measure website performance

  • Analyze visitor behavior

  • Personalize your experience

  • Deliver relevant advertising and marketing

You may disable cookies through your browser settings; however, doing so may affect certain features and functionality of the website.

4. How We Use Your Information

We may use the information we collect to:

  • Operate and maintain our website

  • Process purchases and fulfill orders

  • Manage your customer account

  • Respond to inquiries and provide customer support

  • Send order confirmations, updates, and service notifications

  • Send promotional emails and SMS messages (where permitted)

  • Personalize your shopping experience

  • Improve our products and services

  • Monitor website usage and performance

  • Prevent fraud and unauthorized activity

  • Comply with legal and regulatory obligations

5. Marketing Communications

If you provide your contact information, you may receive promotional emails or text messages from us regarding new products, special offers, and updates.

You may opt out at any time by:

  • Clicking the Unsubscribe link included in marketing emails

  • Replying STOP to SMS messages

  • Contacting us directly using the information below

Opting out of marketing communications will not affect transactional or order-related communications.

6. How We Share Your Information

We do not sell your personal information. We may share information with trusted third parties in the following circumstances:

Service Providers

Companies that assist us with services such as:

  • Payment processing

  • Shipping and order fulfillment

  • Website hosting

  • Analytics

  • Email and SMS communications

  • Customer support

Business Partners

Trusted partners who assist in providing products, services, or promotional campaigns.

Corporate Transactions

If our business is involved in a merger, acquisition, financing, restructuring, or sale of assets, your information may be transferred as part of that transaction.

Legal Requirements

We may disclose information when required by law or when necessary to protect our legal rights, customers, or business.

With Your Consent

We may share your information for any additional purpose when you have provided your consent.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Provide our products and services

  • Fulfill contractual obligations

  • Meet legal and regulatory requirements

  • Resolve disputes

  • Enforce our agreements

8. International Data Transfers

Your personal information may be processed and stored in countries outside your country of residence, including the United States. These jurisdictions may have privacy laws that differ from those in your location.

By using our website, you acknowledge and consent to these international transfers where permitted by applicable law.

9. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

  • Access your personal information

  • Correct inaccurate or incomplete information

  • Request deletion of your personal information

  • Restrict or object to certain processing activities

  • Withdraw consent where processing is based on consent

  • Request a copy of your personal data

To exercise these rights, please contact us using the information below.

10. Account Management and Data Deletion

Registered users may review, update, or remove certain account information through their account dashboard.

If you would like your account or personal information deleted, you may submit a request by contacting us directly. Certain information may be retained where required by applicable law or for legitimate business purposes.

11. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information.

While we strive to protect your data, no method of electronic transmission or storage can be guaranteed to be completely secure.

12. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.

If we learn that personal information has been collected from a child without appropriate consent, we will take reasonable steps to delete that information.

13. Third-Party Websites

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices, security, or content of those external websites.

We encourage you to review the privacy policies of any third-party websites you visit.

14. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements.

When updates are made, we will post the revised version on this page along with an updated “Last Updated” date.

Your continued use of the website following any changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact 1GraceLabs using the contact information available on our website.

We will make reasonable efforts to respond to your request in accordance with applicable privacy laws.

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